Information
Reception hours : 10:30-20:30Location
: Main building 1F
Information Center provides the following services. Please feel free to ask.
Service details
- Information about the building
*Please let us know if you would like to use the elevator to the 3rd floor of the main building. - Lost children and customer calls
- Handling of lost and found items
- Parking ticket discounts (combined for multiple stores)
Guests with children
Nursing room
Location: Main Building 2nd floor.
We have bench sofas and washbasins available for your comfort. Please feel free to use them.
Men are not permitted.
Baby bed for changing diapers
Location: B1F, Main Building 1F-3F, Hotel Building 2F-6F, women's restrooms
- Men can also use the 3rd floor of the hotel
Location: Baby Seat 1st and 2nd floors
*Please note that we do not rent out strollers
Customers with disabilities
AED (automated external defibrillator)
We have installed AEDs (Automated External Defibrillators), medical devices that use an electric shock to restore normal heart function in the event of sudden cardiac arrest, at the locations listed below
Location: Main building 1F next to the information desk, Main building 1F Katamachi exit side, Hotel building 5F
Location: Near the entrance
*Please note that we do not provide wheelchair rentals
Various services
Multipurpose toilet
Location: Main building 1F Katamachi exit
Location: 1st, 2nd, and 5th floors
ATMs and cash corners
Mizuho Bank: 1F, in front of the central ticket gate of Keihan Kyobashi Station
Seven Bank: 1F, main building, next to KFC, 2F, in front of the Katamachi exit ticket gate of Keihan Kyobashi Station
Kinki Labor Bank: 2F, in front of the Katamachi exit ticket gate of Keihan Kyobashi Station
public telephone
There is no such facility in the building
Smoking area
There is no such facility in the building
Location: 1st, 2nd, and 5th floors
stay
Hotel Keihan Kyobashi Grande, adjacent to Keihan Mall, has its front desk on the 7th floor of the hotel building.
Please use the connecting corridor on the 2nd floor to get from the main building to the hotel building.
Gift cards, gift certificates, credit cards, and code payments
Credit cards accepted within the hotel
- Please ask the store staff for payment information
Code payment available in the building
- Please ask the store staff for payment information
- Some brands may not be available at some stores
- Please note that code payments are not eligible for Okeihan points
- If you paid by code, you must return the product within 29 days. Please be sure to bring the receipt with you when you return the product
Gift certificates available for use within the hotel
- JCB/VJA (formerly Visa)/UC/DC/American Express/UFJ NICOS/Diners/Okeihan Coupon/Keihan Department Store Gift Certificate/Keihan Department Store Gift Card
- Gift certificates and cards other than those listed above cannot be used
Credit cards accepted within the hotel
- Please ask the store staff for payment information
Code payment available in the building
- Please ask the store staff for payment information
- Some brands may not be available at some stores
- Please note that code payments are not eligible for Okeihan points
- If you paid by code, you must return the product within 29 days. Please be sure to bring the receipt with you when you return the product
- There are some stores, such as Saizeriya on the 4th floor, where code payment cannot be used
Please contact each store
*There are other gift certificates that can be used. Please check the store where you can use the certificate and the expiration date on the back of the certificate